Frequently asked questions
Do you make "made-to-measure" garments?
TaggerWear does not make made-to-measure or bespoke garments. We specialize in custom design on standard sizes. We can do custom patterns for made-to-measure garments, but that will add a pattern-making fee to your cost.
What is custom design?
Custom design is the combination of colour, shape, and images to your garment in a specific way. These designs can include graphic design elements like gradients, lines, shadows, glows, 3D, and so much more.
We can also incorporate images like clipart, illustrations, and photos into your design. However, you must have written permission from the original artist or photographer to use these images. A permission form will be required.
Do you alter garments?
Yes, we can do alterations for you.
Can I return my garment?
For hygiene reasons, we are unfortunately not able to accept any exchanges or returns of swimwear, even if unworn or not tried on.
What sizes do you offer?
We use industry standard sizes for garments such as small, medium, or large.
Who chooses the size?
The client is responsible for choosing the size they want to order, unless they are paying for a custom size or custom pattern.
If you order the incorrect size, you may be able to exchange, depending on the product made for you. This said, the responsibility for choosing the size lies with the customer.
Do I pay tax?
Yes, the Government of Canada requires us to charge tax. Canadian orders shipped within Canada will be charged the tax appropriate for their province or territory.
Is shipping included?
We do not include shipping in the estimate, but it is added to the invoice total once the complete order is packaged and weighed.
What is the ordering process?
When you are ready to place your order with TaggerWear, we will require the following:
What if I can see through my suit?
If you have ordered your suit correctly, there should be no transparency/opacity issue. All dye-sub TaggerWear suits use a foiled lining to prevent transparency. Cut-and-sew suits use flesh-coloured lining, to achieve the same level of privacy.
What if the design/colours are in ... awkward places?
Despite our many skills at TaggerWear, we are not psychic. We also do not presume to know more than our customers, or that our customers do not know what they want.
Do you ship to the United States?
Yes we have customers all over the USA. We provide estimates and invoices in US Dollars, and payment options for our US clients is PayPal or cheque.
Do I have to pay up front?
What happens if I don't approve my design on time?
TaggerWear makes garments for a wide variety of clients; often at the same time. We only start production on projects that have been fully approved.
Why does TaggerWear communicate by email, rather than by phone?
There are three good reasons that TaggerWear communicates by email rather than phone.
I've received my order, and I do not like it. What can I do?
First, we are sorry you don't like your order.
I have not received my order. What do I do?
If your order has not arrived within the time expected, contact us immediately. We only ship product with a tracking number. We will get right on it and locate the order and send you an update.
How can I pay for my order?
For Canadian customers, TaggerWear accepts the following:
Major credit cards like Visa, MasterCard, American Express, and Discovery.
Cheques (must be cleared before production can start)
PayPal, paid in US Funds
Cheques, paid in US Funds (must be cleared before production can start)
If I put my order aside, how long do I have to pick it up?
If you have ordered shoes or clothes and they are not pre-paid, you have up to 30 days to pick them up at the store. After 30 days, they will be returned to inventory.
If you have pre-paid your order, then you have 60 days to pick them up. After 60 days, they will be returned to inventory and you have lost your payment.
How do you use and disclose the information I provide on your site?
TaggerWear does not disclose the information you provide on orders to anyone for any reason.
We do not share any information in our client list.
Can I customize shoes?
Classic styles (shoes style codes are numbers only - eg. 8881) You can change the colour, heel, and width.
Salsera styles (shoes starting with SERA - eg. SERA7010) You can change the colour, heel, and width.
Signature styles (shoes starting with S - eg. S92307) You can change the colour, heel, and width.
C-Series styles (shoes starting with C - eg. C1644) You can change the colour, heel, and width.
Can I have alterations made to a garment without a fitting?
No. We cannot guarantee a proper fit if the garment is altered without
checking it first at our store, so that we can accurately measure and
mark the desired alterations. This is in line with accepted clothing
industry practices, which we follow.
Sizes are determined with the use of measurements provided by the customer. If the measurements are not accurate, we cannot determine the best recommendation of size.
TaggerWear sizes are unique to TaggerWear, and are comparable to, but not the same as, any major brand swimsuit. Choosing a swimsuit size based on the size worn of another brand may lead to improperly fit swimwear.
We do not provide recommendations based on growing room. The size recommendation is based on measurements. If a customer wishes to have a different size than recommended, they assume responsibility for the fit of the suit.
Swimsuits cannot be returned or refunded. A proper fit is important, so increasing the measurement to have growing room simply ensures the wrong size ordered.
All size recommendations must be approved by a club or team representative. Failure to provide approval stalls production of order until approval has been received. This will delay delivery of the order.
Payments & Deposits Policy
TaggerWear accepts major credit cards: Visa, Master Card, American Express, and Discovery for all Canadian Customers.
We also accept Interac E-transfers from all Canadian Customers.
All non-Canadian Customers can use our PayPal link to pay with either a credit card, or through their own PayPal account.
ALL ORDERS REQUIRE A NON-REFUNDABLE $50.00 DEPOSIT PER GARMENT. BALANCE OF ORDER MUST BE PAID IN FULL BEFORE THE GARMENT CAN BE SHIPPED.
Shoe orders require a $40.00 non-refundable deposit on each pair of custom and non-stocked items. In the event that the shoes ordered do not fit, they may be returned but the cost of return shipping is the responsibility of the customer. The non-refundable deposit is applicable to another pair of shoes.
We ship using either Canada Post or Purolator Courier.
We do not ship without a tracking number. Canada Post shipping options are Expedited Parcel (7-10 business days) or XpressPost (2-3 business days).
Shipping rates are set by Canada Post and are calculated at the time of packing. On team orders, all estimates will include a flat rate of $5.00/suit to cover cost of shipping by Canada Post.
Purolator Courier provides next day shipping, and the cost is subject to weight and their current pricing.
We reserve the right to charge adequate shipping to cover costs. Additional charges may apply. When applicable, refunds on overpayment of shipping will be provided.
Guarantee of Workmanship Policy
We guarantee our workmanship on the construction of your garment -- that no seams come undone, no stitching becomes loose, and stitched applique does not comes off; under normal wear.
If the garment is mishandled, left unlaundered with chlorine in it, or subjected to heat through hot tubs, irons, or electric dryers, the fabric will become damaged, and the potential for tears, holes, or rips increases. This does not constitute normal wear.
We do not guarantee the quality of the fabric, except for Chloroban (TM) where the manufacturer's warranty applies. All metallic spandex fabric is subject to chlorine damage, all laminated spandex fabric is subject to water damage. Colours and dyes may bleed or run, and we do our best to supply only colour-fast fabrics. User be aware.
All garments are inspected for quality and defects before they are shipped. Defects must be reported by the customer within 3 days of receiving product.
We repair manufacturing defects at no cost. Shipping charges may apply.
If the suit ordered is the wrong size, it is the responsibility of the customer to pay to replace it. If we make the wrong size, then it is our responsibility to replace it. It must be proven that we have made an error.
Rush Priority Orders Policy
Regular production time for a team of 8 suits is 2-3 weeks.
From time to time we are asked to turn around an order in less than one week. This is only possible if our production schedule is not full, and only if a RUSH PRIORITY fee $50.00 per suit is added to the order.
This fee pays for the staff overtime required to meet the deadline.
However, if time is too short, we may not be able to agree to the rush order.