POLICIES

FAQ

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Sizing Policy

Sizes are determined with the use of measurements provided by the customer. If the measurements are not accurate, we cannot determine the best recommendation of size.

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TaggerWear sizes are unique to TaggerWear, and are comparable to, but not the same as, any major brand swimsuit. Choosing a swimsuit size based on the size worn of another brand may lead to improperly fit swimwear.

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We do not provide recommendations based on growing room. The size recommendation is based on measurements. If a customer wishes to have a different size than recommended, they assume responsibility for the fit of the suit.

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Swimsuits cannot be returned or refunded. A proper fit is important, so increasing the measurement to have growing room simply ensures the wrong size ordered.

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All size recommendations must be approved by a club or team representative. Failure to provide approval stalls production of order until approval has been received. This will delay delivery of the order. 

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Payments & Deposits Policy

TaggerWear accepts major credit cards: Visa, Master Card, American Express, and Discovery for all Canadian Customers.

We also accept Interac E-transfers from all Canadian Customers.

All non-Canadian Customers can use our PayPal link to pay with either a credit card, or through their own PayPal account.

ALL ORDERS REQUIRE A NON-REFUNDABLE $50.00 DEPOSIT PER GARMENT. BALANCE OF ORDER MUST BE PAID IN FULL BEFORE THE GARMENT CAN BE SHIPPED.

Shoe orders require a $40.00 non-refundable deposit on each pair of custom and non-stocked items. In the event that the shoes ordered do not fit, they may be returned but the cost of return shipping is the responsibility of the customer. The non-refundable deposit is applicable to another pair of shoes.

Shipping Policy

We ship using either Canada Post or Purolator Courier.

We do not ship without a tracking number. Canada Post shipping options are Expedited Parcel (7-10 business days) or XpressPost (2-3 business days).

Shipping rates are set by Canada Post and are calculated at the time of packing. On team orders, all estimates will include a flat rate of $5.00/suit to cover cost of shipping by Canada Post.

Purolator Courier provides next day shipping, and the cost is subject to weight and their current pricing.

We reserve the right to charge adequate shipping to cover costs. Additional charges may apply. When applicable, refunds on overpayment of shipping will be provided.

Guarantee of Workmanship Policy

We guarantee our workmanship on the construction of your garment -- that no seams come undone, no stitching becomes loose, and stitched applique does not comes off; under normal wear.

If the garment is mishandled, left unlaundered with chlorine in it, or subjected to heat through hot tubs, irons, or electric dryers, the fabric will become damaged, and the potential for tears, holes, or rips increases. This does not constitute normal wear.

We do not guarantee the quality of the fabric, except for Chloroban (TM) where the manufacturer's warranty applies. All metallic spandex fabric is subject to chlorine damage, all laminated spandex fabric is subject to water damage. Colours and dyes may bleed or run, and we do our best to supply only colour-fast fabrics. User be aware.

All garments are inspected for quality and defects before they are shipped. Defects must be reported by the customer within 3 days of receiving product.

We repair manufacturing defects at no cost. Shipping charges may apply.

If the suit ordered is the wrong size, it is the responsibility of the customer to pay to replace it. If we make the wrong size, then it is our responsibility to replace it. It must be proven that we have made an error.

Rush Priority Orders Policy

Regular production time for a team of 8 suits is 2-3 weeks.

From time to time we are asked to turn around an order in less than one week. This is only possible if our production schedule is not full, and only if a RUSH PRIORITY fee $50.00 per suit is added to the order.

This fee pays for the staff overtime required to meet the deadline.

However, if time is too short, we may not be able to agree to the rush order.